Shipping:
Zone 1: Germany (DHL Paket)
Price: 5,50€
From an order value of 400€: free shipping
We ship our domestic parcels exclusively with DHL. Insured shipping with DHL takes place within 2-5 working days after receipt of payment, deliveries to packing stations and parcel stores are also possible.
International shipping zones 2-9:
The international shipping costs depend on the delivery area or the respective zone. You can find a detailed list below:
Zone 2: Austria
Price: 8,50€
From an order value of 400€: free shipping
Zone 3: Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic
Price: 13,00€
Zone 4: Great Britain, Italy, Slovakia, Slovenia, Spain, Hungary
Price: 14,00€
Zone 5: Liechtenstein, Switzerland
Price: 24,00€
Zone 6: Bulgaria, Croatia, Cyprus, Estonia, Greece, Iceland, Ireland, Latvia, Lithuania, Malta, Norway, Portugal, Romania, Serbia, Ukraine
Price: 24,00€
Zone 7: Israel, Turkey
Price: 33,00€
Zone 8: USA
Price: 32,00€
Zone 9: Canada
Price: 42,00€
For deliveries outside the European Union, local customs duties and taxes as well as costs for the transfer of money by credit institutions (e.g. transfer or exchange rate fees) may apply. These possible additional charges shall be borne by the buyer. For further information or queries, please contact your local bank or customs office. If you cannot find your desired destination country in our overview, please send us a request to support@aylinkoenig.com and we will try to arrange an individual delivery.
Payment options:
Apple Pay
Google Pay
Store Pay
Purchase on account
Credit Card
PayPal
Instant bank transfer
Return policy:
Please note that the removal of the security label obliges you to purchase.
Products can be returned within 14 days of receipt using the shipping service of your choice. The goods must be in perfect and undamaged original condition including hangtags and labels. Please always include the delivery bill in the package when returning goods. We would like to take this opportunity to point out that we will not accept duty unpaid returns from outside the EU and will automatically return them to the sender. The return shipment is always at your own expense, please always use the following address:
Alt Finecom Logistics GmbH
Dammer Weg 51
63773 Goldbach
Goldbach, Germany
To simplify your return shipment from Germany, you can access DHL online franking here. Simply select the size of your parcel (unfortunately not possible for small parcels) and enter your sender address. Our recipient address is already stored and your return slip will be created automatically.
We would like to ask you to handle the products responsibly and to return them to us with care and consideration. If the goods are stained or otherwise damaged when you return them, we will unfortunately not be able to accept them and will have to send them back to you.
Personal returns in our by Aylin Koenig store in Hamburg
You can also make returns in person at our store in Hamburg city center during regular opening hours. The address is
by Aylin Koenig Store
Alter Wall 12
20457 Hamburg
Even if you return the goods in person, they must be handed over to us in their original condition, including the delivery bill. After proper inspection, the refund will be made via the originally selected payment method.
ARCHIVIST
To all ARCHIVIST customers: Please register your returns exclusively via archivist.store.
The return address is:
Alt Finecom Logistics GmbH
Dammer Weg 51
63773 Goldbach
Goldbach, Germany
Customer service:
If you have any further questions, please do not hesitate to contact us at support@aylinkoenig.com from Monday to Friday, 09.00 - 18.00 hrs.