Shipping:

We ship our domestic parcels exclusively with DHL and DHL Express. Insured shipping with DHL takes place within 2-5 working days after receipt of payment, deliveries to packing stations and parcel stores are also possible. Shipping with DHL Express takes place on the next working day, as long as the order was placed by 3 pm the day before. Express orders from the weekend are processed on mondays. Deliveries to packing stations and parcel stores are also possible here.

Zone 1:
Germany (DHL Paket)
Price: 5,50€

Germany (DHL Express)
Price: 10,00€

From an order value of 350€: free shipping

The international shipping costs depend on the delivery area or the respective zone. All countries listed below are delivered via insured DHL Premium shipping. You can find a detailed list below:

Zone 2:

We also send our parcels to our customers from Austria exclusively with DHL and DHL Express. Insured shipping with DHL takes place within 2-5 working days after receipt of payment. Shipping with DHL Express takes place on the next working day, as long as the order was placed by 3 pm the day before.

Austria (DHL parcel)
Price: 8,50€

Austria (DHL Express)
Price: 20,00€

From an order value of 350€: free shipping

 

Zone 3: Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic

Price: 13.00€

Zone 4: Great Britain, Italy, Slovakia, Slovenia, Spain, Hungary

Price: 14.00€

Zone 5: Liechtenstein, Switzerland

Price: 24.00€

Zone 6: Bulgaria, Estonia, Greece, Ireland, Iceland, Croatia, Latvia, Lithuania, Malta, Norway, Portugal, Romania, Serbia, Ukraine Cyprus

Price: 24.00€

Zone 7: Israel, Turkey

Price: 33.00€

Zone 8: United States

Price: 32.00€

Zone 9: Canada

Price: 42.00€

For deliveries outside the European Union, local customs duties and taxes as well as costs for money transfers through banks (e.g. bank transfer or exchange rate fees) may apply. The buyer bears these possible additional charges. If you have any further information or questions, please contact your responsible bank or customs office. If you cannot find your desired destination country in our overview, please send us a request to support@aylinkoenig.com and we will try to make an individual delivery possible.

Payment options:
Apple Pay
Google Pay
Shop Pay
Purchase on account
Credit card
PayPal
Instant bank transfer

Return Policy:
Products can be returned within 14 days of receipt using the shipping service of your choice. The goods must be perfect and undamaged in their original condition, including the hang tags and labels. When returning a product, please always put the delivery note in the package. At this point, we would like to point out that we do not accept duty-unpaid returns from outside the EU and will automatically return them to the sender. The return shipment is always at your own expense, please always use the following address for this purpose:

bestSolutions GmbH
Hans-Fleissner-Straße 46
63329 Egelsbach
Deutschland

To simplify your return from Germany, you can access DHL online franking here. Simply select the size of your package and enter your sender address. Our recipient address is already stored and your return slip will be created automatically.

We would like to ask you to handle the products responsibly and to send them back to us carefully and considerately in the event of a return. If the goods show stains or other damage when you return them, we unfortunately cannot take them back and have to send them back to you.

Personal return in our by Aylin Koenig store in Hamburg

You can also make returns personally in our store in downtown Hamburg during regular opening hours. The address is:

by Aylin Koenig Store
Alter Wall 12
20457 Hamburg

In the case of a personal return, the goods must be handed over to us in the original packaging including the delivery note. After proper verification, the refund will be made via the originally selected payment method.

Returns portal:
It is particularly important to us to use existing resources carefully and responsibly. Even if returns are always subject to a fee, we have linked our returns portal for you here and would always ask you to state the reason for your return. This allows us to incorporate your needs and wishes even more specifically into product development and at the same time make a sustainable contribution to our environment.

ARCHIVIST

To all ARCHIVIST customers: Please register your returns exclusively through archivist.store.

The return address is:

bestSolutions GmbH
Hans-Fleissner-Straße 46
63329 Egelsbach

Customer Service:
If you have any further questions, please do not hesitate to contact us at support@aylinkoenig.com from Monday to Friday, 9 a.m. to 6 p.m.